The Situation
A fintech company serving mid-sized financial institutions had grown revenue substantially on a lean founding team, with the two co-founders personally handling product, sales, and much of client delivery. Growth had reached a point where this structure limited how quickly the company could take on new clients, and the founders recognized they needed experienced operators in roles neither of them had time to fill properly.
The Partnership
Alongside its investment, The Hass Fund supported a search for a head of sales and a VP of client operations, drawing on its own network of operators with relevant financial services experience. We also worked with the founders to redesign reporting lines so that decisions could move through the organisation without requiring both founders’ direct involvement in every deal.
The Outcome
Within a year, the expanded leadership team had taken over day-to-day sales and client delivery, freeing the founders to focus on product direction and larger strategic partnerships. New client onboarding accelerated as a direct result of the added capacity, and the company entered its next funding conversation with a materially stronger management team than at the point of our original investment.